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How should I wash my item?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
What size should I get?
See here; Sizes. If you are between sizes, we recommend ordering a size up as usual.
Your site doesn’t work/load right, what’s wrong?
This website requires an HTML5 browser. Most modern browsers (Chrome and FireFox are two of them,) support HTML5. Much like most websites out there, make sure javascript and cookies are enabled for everything to function properly, they are enabled by default.
Do I have to get something customized?
Feel free to order anything you like directly from the site! Since we don’t have to change anything it will be shipped faster.
However, if you would like it modified, Contact Us first. You can also check out Custom Pricing.
What are your policies on custom designs?
Generally, custom work is done on the AS IS basis. Make sure all spelling is right and sizes are what you need. See the size guide. You will see a preview in my store before you pay. Generally, what you see on the 3D preview is what you are getting, Colours may vary from screen to print. However, if it’s our mistake, we will correct it!
Are there any restrictions on what I can get custom done?
I do not like infringe on copyrights, as long as I can draw it or obtain a decent resolution photo (like your dog), it’s fine. You are welcome to provide your own high resolution artwork too. Just keep in mind the copyright laws, if you didn’t create it entirely yourself, it’s not yours. Pokemon, for example, are copyrighted works, even if you drew the picture yourself. You can find public domain or royalty free images here: Photos
What do you charge for custom work?
Click here for Custom Pricing.
How long until I get my item?
Items are (designed,) printed and sewn on demand. If we are customizing it for you, depending on workload I can take up to 5 business days to make the changes requested. Please allow up to 7 business days to physically produce your item. Shipping varies depending on distance and how much you want to pay to ship it. Most orders should be delivered between 10-30 business days. Once Item is out for delivery it’s up to the delivery company, factors that are out of our control can delay delivery too; strikes, natural disasters, etc..
Will I be charged duties?
Duties are charged by your government when importing items into your country. Every country has different policies on this. Currently most of our orders ship from the USA, where the product is made. We also have a Europe location we can ship from for our overseas customers. If you aren’t in the USA or Europe you will most likely be charged duties.
Where are these products made?
All printed designs are made in Canada. The actual item is printed, cut and sewn in the USA with imported spandex.
Why are they made in USA with Canadian prices?
This website is made in Canada by a Canadian, as are all our designs. Few Canadian companies produce custom items at the prices I sell at, without doing a large quantity batch. So the actual item is printed, cut and sewn in the USA to get you the best possible price.
Who makes the designs?
I’m Colin (aka DerBen), I am your clothing 2D print designer, 3D artist, web designer/programmer and photo editor. I work a day job as well, so this is a more of free time venture thus far. Once things get rolling with regular orders, I’d like to start donating to those who need it.
I have a problem with my item, now what?
Email us or use the Contact Form. If it’s our mistake, we’ll do our best to make it right. Send photos if necessary. For non-defective items, you ordered the wrong size or changed your mind, we will not accept returns, as these items are made on demand just for you. All issues need to be placed within 10 days of receiving your item.
How do I contact somebody?
You are encouraged to use the Contact Form as we do not have a dedicated call center.
What is your privacy policy?
Your information, that you provide, is used to process your order or used within this site (like product reviews). Our customer list is not for sale. We use SSL (https) to encrypt your communication to and from this website, and it’s the default for every page. Also we don’t see or store any payment information, PayPal takes care of all that already, making your payments safer. Currently we do not send any emails, other than what’s required to process your order. That policy can change in the future to contact our customers about deals, but we have no plans to do so as we post our deals on social media.